Express Management Holdings

  • Retail Operations Manager

    Job Locations US-PA-Philadelphia
    Job ID
  • Overview

    Retail Operations/ Sales Manager

    Express Stores – A T-Mobile Premium Retailer is currently seeking an enthusiastic and motivated Operations Managers and Sales Managers to join our team in Philadelphia, PA. These positions will be supporting our retail stores & area management teams.



    • Streamline and manage operations of Express Stores organization through policy/protocol revisions & implementation.

    • Ensure outstanding store operations through T-Mobiles audit processes
    • Develop new tools and store employee coaching to increase operational proficiency.
    • Review, monitor, and communicate operational audits to identify areas requiring improvement.
    • Issue, manage, and analyze required, routine reports including but not limited to: inventory reports, cash control reports, sales reports, and operational budgets.
    • Establish strong relationships with Area managers, retail store managers, and store teams; as well as maintaining communication between corporate office and retail locations.
    • Manage all operational based projects and improve existing systems in order to satisfy the needs of the business.
    • Manage new store openings/brand refreshes/store closing projects in conjunction with our brand expansion department.
    • Work with our facilities management & maintenance teams to ensure every store continues to deliver an excellent customer experience. 
    • Manage RQ4 POS and advance analysis of inventory discrepancies.
    • Provide feedback to store manager on gaps in processes and areas of store opportunity.
    • Stay current on T-Mobiles web based resource and instructor led trainings. 
    • Build confidence of customers by making the store experience interactive, engaging and reassuring.
    • Maximize customer experience by "solving the whole problem" (as opposed to pushing products).


    • 3+ years of corporate retail operations or sales management experience or in a similar role or environment

    • Excellent organizational, time management, and communication (written and verbal) skills
    • Strong analytic skills
    • Excellent computer skills; Excel skills required (pivot tables, lookup and other functions)
    • Ability to travel to our retail locations in a defined territory.

    • High School Diploma or equivalent


    T-Mobile Limited Express Stores is an equal opportunity employer (EOE).


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