Express Management Holdings

  • Wireless Retail Sales Manager

    Job Locations US-NJ-BROWN MILLS
    Job ID
    2018-1540
    Category
    Management
  • Overview

    As a Retail Sales Manager or Retail Assistant Manager for T-Mobile VTCellular you will be working side-by-side with your team delivering superior customer service and providing T-Mobile products and services while building positive ongoing relationships with customers and your team. In this role, you will use, develop and model professional sales and leadership techniques that will help you and your team to adapt to each customer’s needs to ensure satisfaction and an overall positive customer experience and loyalty to T-Mobile VTCellular stores. If you are passionate about technology, sales, coaching/developing a high performing team and leading by example with your selling ability, which will lead to financial rewards and career growth, then apply now to be a part of T-Mobile VTCellular at our Browns Mills, NJ location.

     

    Responsibilities:

     

    As a Retail Sales Manager/Retail Assistant Manager for T-Mobile VTCellular you will be asked to:

    • Effectively manage and develop a high performing sales team
    • Increase sales and customer loyalty
    • Create an interactive, engaging and supportive store experience to build confidence in customers
    • Maximize customer experience by developing positive relationships and superior customer service through meeting their specific needs and providing solutions
    • Make the most effective use of store displays and interactive devices for each of your customers
    • Stay current with the rapidly evolving T-Mobile wireless plans and products
    • Use your time well by being productive even when not serving customers
    • Complete all paperwork as directed by upper management on time and without errors
    • Handle cash
    • Create the location schedule
    • Manage the location’s inventory
    • Maintain the visual appearance and cleanliness of the store
    • Adhere to T-Mobile VTCellular’s store operations and standards

    Responsibilities

    As a Retail Store Sales Manager, you'll be asked to:


    • Build confidence of customers by making the store experience interactive, engaging and reassuring.
    • Maximize customer experience by "solving the whole problem" (as opposed to pushing products).
    • Maintain the visual appeal of your store.
    • Make the most effective use of store displays and interactive devices for each of your customers.
    • Use your time well, even when not serving customers.
    • Keep abreast of the rapidly evolving T-Mobile technology.
    • Develop positive customer relationships.
    • Effectively manage and develop a sales team.
    • Maintain store operations and standards.

    Qualifications

    Qualifications

     

    • Previous Retail Sales Management and/or Retail Assistant Management experience is REQUIRED
    • Wireless experience is REQUIRED
    • Previous retail/customer service leadership experience
    • Skills to effectively coach, mentor and manager others
    • Outstanding customer service
    • Face to face selling experience
    • Excellent problem-solving skills
    • Able to listen carefully and actively
    • Possess effective communication and interpersonal skills that enable customers to feel comfortable with products, features, plans and services
    • Able to handler/resolve conflict in a calm, professional manner
    • Capable of sensing and responding to various types of consumers
    • Basic computer skills
    • Flexible schedule able to work evenings, weekends and holidays
    • Bilingual English / Spanish a plus

    We Offer

     

    • Salary based on experience
    • Monthly bonus
    • Cell phone plan discounts offered

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