Express Management Holdings

Director of Facilities Management

US-NJ-East Brunswick
Job ID


Company Overview


Express Stores LLC is a fast growing company which operates over 200 T-Mobile stores in 10 states and Washington DC making us one of the largest T-Mobile Partners in the Nation. Currently we are operating stores in Connecticut, Rhode Island, Massachusetts, New Jersey, Pennsylvania, Maryland, Virginia, North and South Carolina, Florida, and Washington DC. Established in 2008 and headquartered in East Brunswick, N.J. Express Stores LLC is dedicated to providing the finest quality products and highest level of service to our customers.


Job Summary

  • The Director of Facilities Management is directly responsible for the overall administration, coordination and evaluation of the Operations and Facility Management function of the company.


Essential Functions

  • Directs the design, planning, construction and maintenance of company facilities, retail locations, and properties.
  • Responsible for developing budgets and long-range facilities plans based on company growth and future facility’s needs.
  • Monitors budgets and approves contracts.
  • Oversees the functioning of all building systems including mechanical, electrical, fire/life safety, plumbing, and waste management.
  • Maintaining Quality Control and Preventative Maintenance Programs.
  • Responsible for ensuring the layout/design of a retail store meets prescribed requirements.
  • Monitors store modifications and changes to ensure budget adherence.
  • Oversees contractors involved in facility projects and delivery of services and ensures building operations comply with all local zoning laws and regulations.
  • Directs plans for equipment installation in order to meet store requirements.
  • Maintain deep knowledge of the managed sub-function and solid knowledge of the overall departmental function
  • Consults with legal counsel as appropriate, or as directed by the VP or COO or Partners, on operations matters.
  • Works directly with department managers to assist them in carrying out their responsibilities on operations matters.
  • Maintains Building Management information system that meets the organization's operational and facility management needs.
  • Supervises the staff of the Operations and Facility Management department.
  • Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure
  • Supports the development of innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity
  • Participates on committees and special projects and seeks additional responsibilities.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Required Education & Experience

  • Bachelor’s degree or equivalent combination of education and experience in Engineering , Facilities/Construction Management or similar discipline
  • 5 years managerial experience
  • Able to successfully manage an experienced team as well as train entry-level personnel 
  • Must be able to work off hours as part of the on-call rotation
  • Ability to quickly adapt in a constantly evolving environment 
  • Excellent interpersonal, verbal and written communication skills and proven ability to provide direction to staff

Preferred Education & Experience

  • 8 + years of facility supervisory building operations experience in the retail and/or wireless industry
  • Experience with Building Management software strongly preferred 
  • Comfortable writing department operational/maintenance SOP’s 
  • Self-motivated, high energy level and a positive outlook coupled with a “can do” attitude and a willingness to do what it takes to achieve personal and organizational goals and overcome obstacles 
  • Willingness to put internal customer needs first 


  • Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.Critical Evaluation –
  • Actively and skillfully conceptualizing, applying, analyzing, synthesizing and evaluating information
  • Relationship Management – Supervision and maintenance of relationships between the company and both internal and external partners
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives recognition to others as appropriate.
  • Communication – Strong oral and written communication skills
  • Business Acumen – Intuitive and applicable understanding of how a company operates profitably
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves company resources.
  • Managing People - Includes staff in planning and decision-making processes; Accessible to staff; Provides regular feedback; Develops subordinates' skills and encourages growth; Seeks to improve processes, products and services.

Supervisory Responsibilities

  • Coaches, Supervises, and Performance Manages Operations and Facility Management Team
  • Responsible for working with available teams to recruit, hire, performance manage, and make employment decisions up to and including termination for Operations and Facility Management team


Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.



Work Environment


  • This job operates in both a professional office and retail environment. This role routinely uses standard office equipment such as laptop computers and smartphones.



  • Travel is primarily during the business day, although some out-of-area and overnight travel may be expected.
  • Regular Travel to store locations throughout the East Coast for Operations presence in retail locations
  • Periodic Overnight Travel to store locations throughout the East Coast may be required


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